Cancellation Policy

You have the right to cancel your order for any reason within 30 days. The 30 day cancellation period begins on the day you or a third party that is not the consigner receives the goods.

To cancel your order, please send us confirmation of cancellation either by post (woom GmbH, Inkustraße 1-7/14/5, 3400 Klosterneuburg, Austria) or by e-mail (woom@woombikes.com). You can use the enclosed form to cancel your order, but it is not mandatory.

Sending notification stating that you wish to exercise your right of cancellation within the cancellation period is sufficient to meet the cancellation deadline.



Consequences of cancellation

If you withdraw from this contract we will refund all payments received from you, including shipping costs, without delay and at the latest within fourteen days of receiving the notification of cancellation. We will use the same method of payment for reimbursement that you used in the original transaction unless otherwise expressly agreed upon with you. You will not be charged any fees for this reimbursement. We may refuse reimbursement until the goods have been returned to us or until you provide proof that you have shipped the goods back, whichever comes first.

You must ship back or deliver the goods to us without delay and within fourteen days of the date on which you notified us of your withdrawal from this contract. The deadline is met if you send the goods within the fourteen-day period.

We will cover cost of returning your goods.

You may be charged for a depreciation in value of the goods if we inspect the quality, features and functioning of the goods and find that the goods have been used improperly.