Frequently asked questions
The right size
On our homepage you will find our bike configurator “Find the right bike”. This filter uses our sophisticated and specially developed sizing system. Once you've entered your child's details, our configurator will provide you with the bike size we recommend for your child.
For every child there is a bike that fits perfectly. Five centimetres make a much bigger difference for a child than for an adult. Your child should be able to comfortably put both feet on the ground when sitting on the saddle and should have the bike under control at all times. This is not possible if the bike is too big for your child.
If you're still unsure of which woom bike to choose, give us a call at +43 2243 23923 or send us an e-mail
You are welcome to order a bike without any obligation. Let your child test it, and if it does not fit, you can return it to us free of charge within 30 days.
Put our bikes to the test! Let us deliver a woom bike of your choice. Your child has 30 days to test ride it. If you're not convinced or if the bike doesn't fit, just send it back to us. We will cover the return costs. You will only pay for the delivery.
Orders and deliveries
Bikes that are in stock will be shipped as soon as we have received payment. Shipping throughout Austria takes between 1 and 3 working days. Shipping to Germany takes between 2 and 4 working days. Shipping to all other EU countries takes between 3 and 5 working days.
If the bike you would like to order is currently not available and features the remark "Pre-order now. Delivery date: XXX.", we recommend that you pre-order the bike. It's super easy: if it's July and you want to order a bike that isn't available until September, you still have the option to order the bike and pay for it in advance. As soon as your woom bike is back in stock, it will automatically be shipped to you.
woom bikes that feature the remark “Sold out” will not be available anytime soon and therefore cannot be pre-ordered.
We send your bike out almost completely assembled. In just a few quick steps you can have your bike ready to ride! The bike comes with the necessary tools to make that happen: a spanner to tighten the pedals and a hex key to tighten screws and bolts. An easy-to-follow instruction leaflet is also included in the box. Brakes and gears have all been perfectly adjusted in advance – so your child can saddle up and ride off straight away!
Yes! You can pay with PayPal, by credit card or bank transfer.
“Porky pink” is not part of the woom basic colours. Occasionally we offer special editions. Subscribe to our newsletter and stay up-to-date about any offers and specials.
Exchanges and reclamations
In case of a defect, we will pay for shipping and promptly give you a full refund of the purchase price – there will be absolutely no costs for you. For returns because of a defect from countries outside of the EU, please get in touch with our customer service team.
About the bike and riding it
No need to worry! The tyre casing on new bikes sometimes makes bikes slightly wobble. This is quite normal and will disappear after your child has ridden the bike for a few kilometres.
There is a simple solution:
- On a new bike, the Bowden cable is still pretty tight; it will stretch by itself after applying the brakes a few times.
- If the brakes are too tight, you can easily loosen them by turning the adjustment barrel on the Bowden cable; this will release the tension and open up the brakes.
If only one brake pad rubs, you can adjust the spring tension on the brake. A short video can help you: Video
This video shows you how to adjust brakes in detail: Video
A coaster brake has substantial disadvantages compared with a hand-operated brake. If, for example, your child finds herself in a dangerous situation, a coaster brake can only be used if the pedals are in the right position. If not, the child will not be able to brake. Equally, the pedals have to be at a certain angle for your child to be able to set off.
We think it's important for kids to learn how to use hand-operated brakes on their very first balance bike instead of having to adjust to using a hand brake later. The earlier children get a feel for hand-operated brakes, the faster they will learn how to use them correctly and effectively.
For this reason, we have developed our small-hand-reach brakes. They are designed to help children with small hands brake properly and effectively.
Using a balance bike is much better than using training wheels, because it helps kids learn the most important thing when riding a bike: balancing. Learning how to push the pedals at a later stage will then be a piece of cake. When accompanying your child on their first woom bike on a slightly inclined paved surface, they will be able to ride alone within just a few minutes. You can take our word for it!
Padding on the handlebars comes from the world of BMX and was more of a trend than a real protection mechanism. And it is actually the stem where children usually hit their knees. To prevent them from injuries, we've designed a special stem for our bikes.
You can purchase upCYCLING membership at any time. You don't need to buy a bike at the same time. If you purchase it without a bike, just enter into the comment section the order number of the woom bike which you want to register with your upCYCLING membership. The upCYCLING membership is only valid for first-hand woom bikes purchased directly from our online shop or from one of our licensed retailers.