This is how we deliver your bike

All bikes will be set up correctly before shipping and can be made ready to ride in a few easy steps using the provided tools and easy-to-follow assembly instructions.



Shipping costs

EU countries

We offer shipping throughout the EU for €10.
If you only order accessories, shipping costs €5.
Shipping to Italy costs €20 for bikes and €10 for accessories.
Costs for island deliveries may vary.

Switzerland and Liechtenstein

Shipping to Switzerland and Liechtenstein costs CHF15 for bikes as well as accessories.
You don’t have to pay any duties or export/import clearances. We cover all shipping costs on returns, exchanges and shipping damage.

International

Iceland & Turkey: all orders €50
Israel & United Arab Emirates: all orders €120
International shipping prices are inclusive of import and export clearances, and exclusive of duties and taxes. Duties and taxes vary from country to country and we are unable to estimate these charges. No partial deliveries possible. No exchanges or returns possible.
Your country of residence is not listed here? No problem! Get in touch with us at woom@woombikes.com and we’ll be happy to give you the information you need.

Delivery

Delivery time
Austria: 1 ‒ 3 working days
Germany: 2 ‒ 4 working days
Switzerland: approximately 5 working days (without customs delays)
other EU countries: 3 ‒ 5 working days
(island deliveries upon request)

Delivery time
Iceland / Turkey / Israel / United Arab Emirates: approx. 7 – 14 working days

Items that are in stock will be shipped as soon as we have received payment. Items that are currently out of stock and are part of your order will be shipped free of charge once they are back in stock. During seasons with a high shipping volume such as Christmas and Easter, deliveries may take longer than the times indicated above.

Occasionally, some bikes might be out of stock and can only be pre-ordered. You will be informed about this directly in the product preview.

No returns possible outside of the EU

What is in the box?

We will deliver your woom bike together with the following items:


  • assembly instructions
  • instructions for use
  • pedals (except for woom 1 and woom 1 PLUS)
  • quick-release skewers (woom 4, woom 5, woom 6)
  • front and rear reflectors
  • tools for assembling the bike

Payment methods

We offer the following payments methods:


  • credit card
  • PayPal
  • bank transfer