Shipping

All bikes will be set up correctly before shipping and can be made ready to ride in a few easy steps using the provided tools and easy-to-follow assembly instructions.



Shipping costs

We offer shipping throughout the EU for €10.
If you only order accessories, shipping costs €5.
Costs for island deliveries may vary.

We cover ALL shipping costs on returns, exchanges and shipping damage.

Iceland & Turkey: all orders €50
Israel & United Arab Emirates: all orders €120

All shipping prices include import and export clearances, exclusive duties and taxes.

No partial deliveries possible

No returns possible

Other Countries: Upon Request

Delivery

Delivery time
Austria: 1 ‒ 3 working days
Germany: 2 ‒ 4 working days
other EU countries: 3 ‒ 5 working days
(island deliveries upon request)

Delivery time
Iceland / Turkey / Israel / United Arab Emirates: approx. 7 – 14 working days

Items that are in stock will be shipped as soon as we have received payment. Items that are currently out of stock and are part of your order will be shipped free of charge once they are back in stock. During seasons with a high shipping volume such as Christmas and Easter, deliveries may take longer than the times indicated above.

Occasionally, some bikes might be out of stock and can only be pre-ordered. You will be informed about this directly in the product preview.

No returns possible outside of the EU

What is in the box?

We will deliver your woom bike together with the following items:


  • assembly instructions
  • instructions for use
  • pedals (except for woom 1 and woom 1 PLUS)
  • quick-release skewers (woom 4, woom 5, woom 6)
  • front and rear reflectors
  • tools for assembling the bike

Payment methods

We offer the following payments methods:


  • credit card
  • PayPal
  • bank transfer