Frequently asked questions
The right size
On our main page you will find our bike configurator “Find the right bike”.
Using our sophisticated sizing system, we will recommend a bike size once you have entered your child's measurements.
For every kid there is a bike that fits perfectly, and 5cm makes a big difference with kids, more so than with adults. Your child should have a stable stance to have everything under control, and this is not possible if the bike is too big!
If you're still unsure of which woom bike to choose, call us at +43 2243 23923 or send us an E-mail.
You are very welcome to order the bike without any obligation, try it out and if it does not fit, return it to us free of charge within 30 days.
Let us deliver a woom bike of your choice to your home. You then have 30 days to test it extensively. If it doesn't fit, just send it back to us, at our expense.
Orders and deliveries
We send out bikes in stock as soon as we've received payment. Delivery to Austria and Germany takes 1-2 working days and 3-5 working days within Europe.
If the availability date for the bike you want is indicated, we recommend you reserve it even though its not currently available. The way this works is easy: if you want to buy a bike in July that isn't available until September, then you can transfer the money for it in advance. Then, as soon as your woom bike is in stock, it will immediately be sent.
woom bikes that are shown as “sold out” will not be available anytime soon and cannot be reserved.
We send your bike out almost completely assembled. In just a few quick steps, you can have your bike ready to ride! A pedal spanner and hex key are included to help you with the necessary steps. Brakes and gears have all been perfectly adjusted in advance.
Exchanges and reclamations
We pay for shipping and promtly give you a refund – there are absolutely no costs involved for you.
Please note: no returns possible outside of the EU
About the bike and riding it
Don't worry! The tire casing on new bikes sometimes makes bikes slightly wobble; this is quite normal and will disappear after riding on it for a few kilometers.
There is a simple solution:
• On a new bike, the Bowden cable is still pretty tight; it will stretch by itself after applying the brakes a few times.
• If the brakes are too tight, you can easily loosen them by turning the adjustment barrel on the Bowden cable; this will release the tension and open up the brakes.
• If only one brake pad rubs, you can adjust the spring tension on the brake. A short video can help you: Video
This video shows you how to adjust brakes in detail: Video
A coaster brake has substantial disadvantages opposed to hand brakes. If, for example, your child gets stuck in a dangerous situation, braking with coaster brakes is only possible when the pedals are ligned up correctly; otherwise, the child will not be able to brake. Also, when launching, the pedals have to be at the correct angle so that your child can move forward without any problems.
It's important for us to have kids learn to use hand brakes with their first balance bikes and not have to get used to using them later. The earlier the little ones get a feel for hand brakes, the faster they will learn to use them precisely if they need to react in a serious situation.
For this purpose, we have designed special “small hand reach” brakes for the woom 1,2 and 3; they help tiny hands brake properly.
Our tester Nelly is 4 years old and 105 cm tall. She rides the woom 2 and can stop her bike problem-free.